Warranties
Jeweler's Touch LIFETIME Commitment:
Jeweler’s Touch loves helping our guests create lasting memories. That’s why we include a Lifetime Warranty on all bridal rings. When you buy an engagement ring or wedding band from Jeweler’s Touch, we will care for it as if it is our own, for a lifetime!
Ring cleaning, stone tightening, polishing, resizing, rhodium plating up to twice a year, re-tipping, and all maintenance is included in our free lifetime warranty with the purchase of any bridal ring. Also, your diamond, up to a 2.00 carat center stone, is covered incase of chipping, cracking, and even loss!
Forever enjoy the most prized piece of jewelry in your collection, and rest easy knowing that if anything happens to it, or you simply need to shine it up, you can bring it to Jeweler’s Touch.
All other jewelry is covered by our
Complimentary 2 Year Extra Care Plan, Which includes:
- Ring sizing
- Polishing/Rhodium Plating up to twice a year (White Gold)
- Earring Repair
- Chain soldering
- Re-setting diamonds & colored gemstones
- Clasp tightening or replacement
Complimentary Diamond & Colored Gemstone Warranty
(terms available upon request):
Stones will be replaced at no extra charge due to defects in materials &/or workmanship and as long as it has been inspected & cleaned at Jeweler's Touch twice a year.
The best way to maintain your jewelry is to bring it into Jeweler's Touch for a complimentary inspection & cleaning (recommended every 6 months).
If you have any specific questions, regarding a particular piece of jewelry, please feel free to email us or call 714-579-1616.
LIFETIME DIAMOND UPGRADE:
We know the value of our diamonds is timeless. That’s why when you purchase a loose diamond or pair of diamond stud earrings from Jeweler’s Touch, you can take advantage of The Jeweler’s Touch Lifetime Diamond Upgrade.*
For the lifetime of your Jeweler’s Touch diamond, you can choose to upgrade it for the full amount you paid toward another Jeweler's Touch diamond selling for at least 50% more. You’ll receive a credit towards the larger diamond.
It’s our way of showing our thanks for your continued business and friendship.
*The Jeweler’s Touch Lifetime Upgrade is valid on loose diamonds, center engagement ring diamonds, and diamond stud earrings. The Jeweler’s Touch Lifetime Diamond Upgrade excludes all lab-created diamonds. The diamond must be undamaged and accompanied by original documents in reusable condition. Lifetime Diamond Upgrade is nontransferable.
Special-Order Diamond Exception. Since Jeweler's Touch does not keep these diamonds in stock, we will assist you in the sale of your special-order diamond when you purchase a diamond priced at least 50% greater than the highest price we can find for your diamond at that time.
Repairs:
Repair work is warranted for one year (terms available upon request). This is exclusive to the specific work done to the item and any exceptions will be disclosed at the time of repair. Any item you leave with Jeweler's Touch is fully insured while it is in our possession.
Return Policy:
If for any reason you are not completely satisfied with your purchase, you may return it within 30 days as long as it is in salable condition.
Closeout items, custom designed, special orders, engraved, or altered jewelry items are not returnable or exchangeable.
