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Frequently Asked Questions
Please see below for answers to common questions from customers
General Jewelry Questions
What types of jewelry do you offer?
We offer a wide selection of fine jewelry, including engagement rings, wedding bands, necklaces, bracelets, earrings, and custom-designed pieces. Our collection features both classic styles and modern designs to suit every taste.
Do you sell both natural and lab-grown diamonds?
Yes. We offer both natural and lab-grown diamonds, giving you the flexibility to choose based on your preferences, values, and budget.
How do I choose the right engagement ring?
Choosing the right ring comes down to style, budget, and lifestyle. Our team will guide you through diamond quality, settings, and design options to help you find or create the perfect ring.
Custom Design
Do you offer custom jewelry design?
Yes. We specialize in custom jewelry design. Whether you’re starting from scratch or redesigning an existing piece, we’ll work with you to bring your vision to life.
How long does a custom piece take?
Custom pieces typically take 2–4 weeks depending on complexity. We’ll provide a timeline upfront and keep you updated throughout the process.
Can I use my own diamond or gemstones?
Absolutely. We can incorporate your existing stones into a new custom design or redesign an heirloom piece.
Repairs & Services
Do you offer jewelry repair services?
Yes. We provide a full range of repair services including ring sizing, stone replacement, prong repair, polishing, and more.
How long do repairs usually take?
Most standard repairs are completed within a few days to a week. More complex repairs may take longer, and we’ll always give you an estimate ahead of time.
Do you offer watch repair services?
Yes, we offer basic watch services such as battery replacement, band adjustments, and select repairs.
Appointments & Shopping Experience
Do I need an appointment to visit?
Walk-ins are welcome, but we recommend booking an appointment for engagement rings or custom design consultations to ensure dedicated time with a specialist.
Do you offer virtual consultations?
Yes. We can meet with you virtually to discuss designs, show options, and guide you through your purchase.
Financing & Payments
Do you offer financing options?
Yes. We offer flexible financing options to help make your purchase more manageable. Ask us about available plans.
What payment methods do you accept?
We accept major credit cards and other standard payment methods. Contact us for details on specific options.
Shipping & Returns
Do you offer shipping?
Yes. We offer secure, insured shipping for your convenience.
What is your return policy?
We want you to love your purchase. Please contact us directly for details on returns and exchanges, as policies may vary depending on the item.
Jewelry Care
How should I care for my jewelry?
We recommend regular cleaning, safe storage, and periodic inspections to keep your jewelry looking its best. Avoid harsh chemicals and remove jewelry during heavy activity.
Do you offer cleaning and inspections?
Yes. We offer professional cleaning and inspections to help maintain the beauty and integrity of your jewelry.
Trust & Assurance
Are your diamonds certified?
Yes. Our diamonds are sourced from trusted suppliers and many are certified by reputable grading labs.
Why choose Jeweler’s Touch?
We combine expert craftsmanship, personalized service, and high-quality materials to create jewelry you’ll cherish for a lifetime.